Refund policy

HomeRefund policy

Payment & Returns

When am I charged for the supplements I ordered?
Your credit card is charged once your order has been processed or subscription renews.

How does pricing work?

For impersonalized products, the quantities on the site reflect what’s included in a daily pack, and prices on the product pages are the price per month! This monthly subscription of impersonalized products doesn’t include any subscription fees. For personalized products, pricing differs by length of subscription. We offer 3 levels of subscription, because some people want a foundational plan and some want it all. Your assessment will include a subscription recommendation to help guide you. The three levels are Essential (a 3-month subscription), Enhanced (a 6-month subscription), and Optimized (a 12-month subscription). When you get your assessment, you will see your own personalized version of each. Pricing within each level ranges depending on individual.

What forms of payment do you accept?

We are happy to accept all major credit cards including Visa, MasterCard, Discover, American Express, stripe, square, and PayPal and paypro.

Is shipping included?

Shipping is free for all orders within California. For international orders, your shipping fee will be calculated once your delivery information has been entered during the checkout process.

Are taxes and duties included?

All taxes are included in the monthly cost shown in the checkout process. International orders may be subject to duties or custom charges upon delivery.

How do I update my payment information?

You can update your billing information at any time by logging into the My Account section, using the email you signed up with. Once you have logged in, hover over your name and click Payment methods to add, edit or delete your payment cards. Please note that if you purchased products with a PayPal account, we are unable to delete the card and you will need to contact PayPal to cancel your billing agreement.

Is my credit card information kept secure?

The security of our customers is of the utmost importance to us. We work with industry-leading partners to ensure the security of your credit card. We always utilize leading encryption technologies on all credit card information.

What if I am not happy with my purchase?

We think you’ll love your new balance with EcommerceDone! However, if you feel that something is not right with your order, contact us at [email protected] and we will do our best to rectify the issue.

Do you offer refunds?

Yes! You are dealing with a 32-year-old committed, reputable and trustworthy company. We’ll do our best to help you find the blends that work best for you, so that you can achieve your goals. If you aren’t satisfied with EcommerceDone, let us know. You can check out our full return policy on our terms & condition.

What is your Returns Policy?

If you request a refund before your package has been shipped or your supplement has been made (usually within 24 hours) we can issue a 100% refund to your card. After that, once we receive the product(s) back, we will refund your purchase minus a shipping fee. Please do not forget to include a note with your name, email address and postal address. We will not assume responsibility nor liability for damaged Products or delivery delays/problems when provided by third party organizations.